Thaja POS support

Thaja POS is the till app for shops on Thaja. If something isn't working, or you have a question, we're here to help.

Contact us

When you write, please tell us:

  • your store's name;
  • the till's name (shown in More, under "This till");
  • what you did, and what happened instead;
  • roughly when it happened.

A screenshot helps. Never send us your password or PIN.

Getting started

  1. Install Thaja POS from the App Store.
  2. Tap Log in with email and sign in with your Thaja account, or tap New to Thaja? Create an account. You can also scan the QR code on the login screen with a phone that's signed in to Thaja, or enter its code at thaja.africa/activate.
  3. Choose your store, or name a new one.
  4. For a new store, choose Start fresh or Connect Zoho Inventory.
  5. Choose the location this phone sells at. If you don't have a PIN yet, tap Show my PIN and keep it safe. The phone is now a till.
  6. Add your staff: More → Staff, devices and inventory, then Add staff. Each person gets their own PIN.

Common questions

How do I add another phone as a till?
  1. Open Thaja POS on the new phone. It shows a QR code and a login code.
  2. On a till, go to More → Connectivity → Log in another device, enter the code, and approve it with a manager's PIN. Or scan the QR code with a phone that's signed in to Thaja.
  3. Owners can also get a pairing code from Terminals in the Thaja dashboard: on the new phone, tap Enter a pairing code.
I forgot my PIN.
Ask an owner or manager to make you a new one: in More → Staff, devices and inventory, they tap your name and then Make a new PIN.
I forgot my Thaja password.
Tap Log in with email, then the forgotten password link on the sign-in page. We email you a link to set a new one.
Someone has left the business.
Go to More → Staff, devices and inventory, tap their name and turn off Can sign in. Their past sales stay on record.
A phone was lost or stolen.
  1. From another till, go to More → Staff, devices and inventory and tap Mark lost on that phone.
  2. Anyone who used it is asked for a new PIN the next time they sign in.
Can I sell without internet?
Yes:
  • Sales are saved on the phone and sent to Thaja when you're back online.
  • The Sales orders tab shows which sales have reached Thaja. Pull down there to send waiting sales straight away.
  • Setting up a till and some manager actions need a connection.
What are "Sales to review"?
If a sale made offline looks unusual, it waits for an owner to check it. Go to More → Staff, devices and inventory, then Sales to review, to approve or reject it.
How do I print receipts?
  1. Thaja POS prints to AirPrint printers on the same Wi-Fi network as the phone.
  2. Tap Print after a sale, or on any receipt, and choose your printer.
Can I use a barcode scanner?
Yes. Use the phone's camera (Home → Scan), or connect a Bluetooth or USB scanner and turn on More → HID scanner mode: scans then go straight into the cart.
The camera won't scan.
Open the iPhone's Settings → Thaja POS and turn Camera on.
How do I refund a sale?
Find the sale in the Sales orders tab, or with Home → Find a receipt, and choose the items to refund. A manager approves the refund with their PIN, and you can put the items back in stock.
How does the cash drawer work?
  • Go to More → Register and tap Open the drawer with your starting cash. The Register shows once the owner turns it on for the location and a manager turns it on for the till.
  • Record cash put in or taken out with Cash in and Cash out. Taking cash out needs a manager's PIN.
  • At the end of the day, tap Count and close the drawer. Count the cash, check the totals, and print the report.
How does Zoho Inventory work with Thaja POS?
When you connect Zoho Inventory, your Zoho products and stock appear at the till, and sales and refunds go back to Zoho. If something doesn't match, contact us with the product's name.

Your account and privacy

  • Delete your account: More → Delete account, or Delete account under the list of your stores. Or email support@thaja.africa from your account's email address. Our Privacy Policy explains what is deleted and what the store keeps.
  • Privacy Policy: thaja.africa/privacy